Oh my goodness, I wish I knew this before I took my 2 Pugs in today! I had the same experience!!! My Pugs looked like they did when I took them in... Well, not true, they shaved their 2 tails?!?!?! That was it- otherwise it looks like a 3 year old child took a lawn mower to their backs & then when I didn't get a refund this fat, old, short, middle-aged man yelled & screamed at me- Oh my God!! Customer relations, out the window. I have never been more angry in my life. Plus my Pugs were in kennels ALL day, because no one called when they were done- it is like my dogs were test subjects, are you kidding me- please, please do not take your dog or cat or any type of animal to the vet area- which is dirty, hairy, and the vet makes you wait an hour after your appt time, plus the awful, horrendous and pathetic grooming experience.