We really enjoyed staying here when we visited my sister on her birthday. The staff was very friendly, helpful, and loved Max. They spoiled him with a wonderful doggy package (we couldn't really keep most of the items): a comfy bed, lots doggy toys and treats, and doggy perfume (LOL). They also offered a specialized dog menu, massage and walking service too! Wow!
The trendy W also caters and spoils people also. Found off of Lake Shore Drive, the W had a great view of Lake Michigan. Plus the W's location is very convenient to many of the Chicago attractions (Navy Pier, Watertower Place, State Street, Art Institute).
Max and I would like to stay there again someday.