Staff is very nice, helpful, and knowledgeable. Appointments are conducted by at least one veterinary student and a DVM will supervise. It is nice to be part of the learning experience, and you get to learn a little too. I got to see inside my rabbit's mouth so now I know what people are talking about when they mention "molar spurs"! Although it is a teaching hospital, it was a bit pricey in my opinion. I took my bunny in for a routine check-up, but I am sure they handle rarer species and special cases as well. Emergency services are available if your vet refers you or the animal has already been seen at the clinic.