I've been going here for as long as I've had my cat, three years. When I first got her she was very sick because she had been spade so young. They took care of her and kept her overnight. Thank goodness I had the free 14 day insurance plan from the humane society. She eventually got better, but it was an ordeal that I don't want to go through again. I have taken her there every time she has been sick and for her annuals. The vets are always very straight forward about what my cat needs, but they are not pushy. The cost seems high to me everytime I go there, but I pay for what my cat needs. They also always allow me to come in right away if need be.