i am very protective of my cat, and i won't take her to just any old vet. i chose VCA Durant animal hospital because it was close, the website was very informative, and the people i talked to on the phone were very friendly and helpful. the techs and the doctors were also very friendly, and very gentle. they used the least amount of restraint necessary for the procedures. because i was a new client i got a $30 coupon. the only questionable thing was that they gave my cat a leukemia vaccine without fully explaining it to me.. she had already been tested for luekemia so there was no need for a vaccine, but she was getting all her other vaccines at the time, so they kinda snuck that one in on me. other than that my visit was great. i didn't have to wait long to see the vet, i was in and out in about half an hour. i would definately recommend this vet.