Henry and his staff are miracle workers. I have a fearful cocker spaniel who has never liked to be groomed. She bites,etc... anywhere else, but NOT Henry! She still may not "love" being groomed, but she LOVES Henry and will let him do pretty much anything . As a pet owner/lover, hearing the words "She was great, she's such a sweetie. I know she wants to bite me but I just keep kissing her and telling her what a good girl she is!" ; I almost fell over! Usually it's, "we had to muzzle her"! at other places. Like I said, he must have been a dog in another life. He speaks their language. I will never go anywhere else, and have recommended him to many. He also grooms SPCA dogs for free and makes them look truly adorably adoptable.