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Potsdam Animal Hospital

6890 Us Highway 11
Potsdam, NY 13676
315-265-9113

User Reviews (28)

  • 1. Avoid at all costs with a sick animal!!

    by: soccerchick217

    I have lost both a cat AND a dog due to the carelessness of this vet! He refused to see my cat when it was after hours... I didn't know where else to go so I prayed all night that my cat would make it through the night so I could take him to the vet the next morning, which unfortunately wasn't the case. I understand that it might have been his fate regardless if we had taken him to the vet, but the fact that he refused to see him and that the poor thing suffered all night. THEN a couple years later my dog was acting strange and seemed to lose control of her back legs overnight. She would not eat and when we contacted the vet, he told us that he was not seeing any animals that day and referred us to a vet in CORNWALL- CANADA! Like I'm going to take my sick animal 40 min away- across the border! When we begged, he agreed to meet us at the office. We explained we were 10 min away and would be there ASAP! When we got there, he was no where to be found! (a total of 7 min later since we sped the whole way) We even tried the door at his house with no luck! We had no choice but to call another vet. We immediately transferred for good!

    Pros

    Close to home

    Cons

    Does not emergencies seriously

  • 2. LOVE this vet!

    by: KatyBrown

    Big or small - young or old - cat or dog, Dr. P and his staff have been very respectful and knowledgeable on their treatment and handling of my pets. My son loves to go because Dr. J includes him in conversations during the visits. Thank you for the wonderful service you provide to the pets and people in the North Country!

    Pros

    helpful and truly love animals

    Cons

    office hours not always convenient, ie Friday's

  • 3. caring doctor and staff

    by: 5duciewicz

    i would go nowhere else for my pets care. doctor is knowledgable and very caring. my pet had been abused and is timid around most men, but she feels at ease with this doctor.she trusts him.

    Pros

    wonderful staff

    Cons

    parking lot too small

  • 4. dr is the best

    by: LaurieShuman28

    i have gone here with all my cats for years and love it. i have always felt that the dr cared for my kitties and was extremely considerate and kind. he also helped me nuture my old diabetic cat for many years and saw us in emergency situations many times. i highly recommend this vet to anyone looking for a competent and caring dr.

    Pros

    friendly staff, will help in emergencies, dr lives on premises, dr cares deeply for animals, dr is knowledgable with many yrs of experience

    Cons

    i moved from canton and now it is too far for me to go!

  • 5. Yeah for JC

    by: mothergooseny

    I have gone to this vet for over 13 years now for several of my pets. I really like the fact that he treats my dogs just like my kids. When he had to put our golden down he knew exactly what we were going through and was there to offer support. We really appreciate all that he has done for us. Rumor has it he may be retiring next year. My family and pets will surely miss him. Thanks for everything JC

    Pros

    Compassionate

    Cons

    Retiring soon

  • 6. Okay

    by: hamv06

    I thought I had already reviewed this vet, but oh well. They seem to know what they're doing there, I've only been in a couple of times. But it is hard to get an appt because they are not open on weekends. And the line always seems to be busy every time I call. I think that I may try a different vet next time I need one because it just seems like a hassle trying to get a hold of the animal hospital and get a timely appointment.

    Pros

    Has done alright with me

    Cons

    Not open weekends, hard to get an appt

  • 7. Love Dr. Palermo

    by: scheney

    My animals have been seeing JC for a number of years! They love him and he's very patient and understanding of the pets and their needs. He explains things to the owners in terms they can understand, and offers advice freely about how best to care for your pets. We as a family think he's great and the staff too.

    Pros

    Very friendly Vet and Staff

    Cons

    Not always available when you need him

  • 8. animal lovers

    by: kristythompson

    absolutely love and care about animals--will give your animal the best care possible :)

    Pros

    dedicated to animals

    Cons

    none

  • 9. Have been satisfied with this service previously

    by: Barthelmess

    JC is direct and straightforward. He is also very knowledgable and a talented surgeon. Sometimes his "bedside manner" and the way he interacts with his staff is offputting. Also, it is almost impossible to get ahold of this clinic in an emergency - the answering machine tells you to take your pet to Canada! Too bad all our local clinics don't work together on staffing some emergency hours.

    Pros

    Affordable, straightforward

    Cons

    Not always as pet focused

  • 10. Good Vet

    by: CharSam

    JC is a good vet who is caring to the animals and seems very knowledgeable. I did find it was hard to get an appointment. Our friend had an emergency with their dog and she was told the earliest appointment was in 3 days. Her dog died in 2.

    Pros

    Knowledgeable and Caring

    Cons

    Hard to get an appointment

  • 11. Skilled Vets, Clean Facility

    by: beconey

    I had gotten a dog from them a couple years ago. She was a beautiful pit-lab mix. The staff was very knowledgeable and helpful. I have been there quite a few times since then just stopping by to see their new new editions and the facility is always clean, but I want to take every animal home with me!!!

    Pros

    Very friendly and knowledgeable

    Cons

    none

  • 12. great vet not great bedside manner

    by: stevietoo

    It has been along time since I have had my animals to Dr Palermo, but it is not because I dont think he a good Vet. If I thought there was anything serious wrong with any of my animals I would take them to him I think hes that good, but I take them to Canton for the routine things and thank goodness my animals have been very healthy.

    Pros

    great vet

    Cons

    bedside manner sucked

  • 13. Palermo rocks

    by: Jeanneshaunna

    Dr. Palermo is pleasant and not condescending. He is very knowledgeable about all animals. He even treated my dwarf bunny!!

    Pros

    The only vet in the area that knew how to treat a house rabbit

    Cons

    kind of expensive

  • 14. SAVING BARNEY

    by: snoopbarnee

    I RECIEVED MY CAT BARNEY AFTER I HAD LOST MISSEY TO CANCER . SHE WAS 12. MY FRIEND SAID SHE HAD A CAT THAT NEEDED A HOME OR MIGHT BE PUT TO SLEEP. I SAID NO SHE TALKED ME INTO CHECKING HIM OUT, I DID AND THE REST IS HISTORY. HE IS NOW 16. WHEN I GOT HIM I WAS UNAWARE THAT HE HAD A URINARY PROBLEM.I WAS TAKING HIM TO JC EVERY MONTH TO GET MEDS. HE HAD ME TRY SEVERAL THINGS TO GET RID OF THE PROBLEM ALONG WITH MEDS. IN DESPAIR I SAID NO MORE, I WOULD TRY ONE MORE TIME. HE SAID TRY TO LET HIM OUT MORE AS MALE CATS THAT HAVE BEEN FIXED HAD THE NEED TO MARK HIS TERRITORY. IT WORKED NO MORE INFECTIONS.HE WAS SHELTER CAT. THANKS TO HIS WORKING TO HELP ME KEEP BARNEY

    Pros

    ALWAYS THERE

    Cons

    HE WILL BE RETIRING IN THE NEXT FEW YEARS

  • 15. Great Vet

    by: DaisysMom1

    I have been taking pets to this vet since I got my first pet 12 years ago. he is wonderful, always answers questions and good with the animals

    Pros

    Everything

    Cons

    none

  • 16. Great vet & staff!

    by: JPinover

    Took a dog with eye problems to Potsdam Animal Hospital who had been to another vet for several months and wasn't improving. Dr. Palermo informed us that the previous diagnosis was incorrect and that the medication that had been given could be aggravating the situation. He performed minor eye surgery, and while the dog was under also did dental work which was also very necessary. He called before he proceeded with the dental work to get approval, and he was very kind in explaining the process to us. Great vet tech too!

    Pros

    Excellent surgeon & diagnostician

    Cons

    None

  • 17. Attitude Bad - Diagnosis Worse

    by: TC13676

    I worried about how quickly he came to his diagnosis without testing but the vet's lack of bedside manner had me just paying for is "knowledge" and leaving. Never again.

    Pros

    Clean, Convenient Parking

    Cons

    Attitude, Knowledge

  • 18. allergy not scabbies

    by: Cathylyn

    Our dog had allergies not scabies.

    Pros

    clean office

    Cons

    diagnosis

  • 19. Fantastic vet

    by: katym77

    I love this vet. He's compassionate and caring, and he is very knowledgeable. He correctly diagnosed my cat's illness after a nearby clinic misdiagnosed him. When my kitty passed away, he was very kind and sweet. I take all my kitties to him now. He also has very reasonable charges. His working relationship with his staff is admirable. I like all of them very much.

    Pros

    Great pet care.

    Cons

    none

  • 20. EXCELLANT SERVICE

    by: mommafran77

    I took my Golden Lab to this clinic a few years ago and the vet was very knowledgeable, professional and caring. The staff was very efficient and helpful. I would HIGHLY RECOMMEND this animal hospital.

    Pros

    DEFINITELY THE BEST

    Cons

    NONE

  • 21. good place

    by: hamv06

    I only had to take in my cat to take care of some ear mites but he seemed to know what he was doing and was friendly enough. They got me right in because someone had canceled but only problem was it took me forever to get in to see him once i got there. Probably 45 minutes after my scheduled appointment before we went in.

    Pros

    Good vet

    Cons

    had to wait a long time to see him

  • 22. good service

    by: haleyjade

    compasionate, knows what he is talking about. friendly staff (Tammy!!) spends time with you to make sure you understand what is going on.

    Pros

    knowledgable

    Cons

    none

  • 23. Good Doc!

    by: DrRSP

    Friendly, knowledgeable vet. Surgically he's the best. He's very reassuring with the pets and calls to check on how they're doing.

    Pros

    Good surgeon

    Cons

    Not open weekends

  • 24. Skilled vet!

    by: JPinover

    If you want a wonderfully skilled vet this is the man! He is compassionate (even cried when he put one of our dogs to sleep). He is efficient, reassuring and comforting to the dogs. \n\n

    Pros

    Extremely skilled surgeon!

    Cons

    Not open on weekends

  • 25. Nice Vet Clinic

    by: kathybrainard

    Caring staff - Very clean

    Pros

    Nice People - Knowledgable staff

    Cons

    None

  • 26. Outstanding Service

    by: ward121

    Our oldest dachshund has had two surgeries from this clinic and both times she has come out in excellant shape. We have had nothing but great service from them. We would recommend them to anyone that cares about their "best friends"!!

    Pros

    Excellent service, speedy, clean.

    Cons

    Further away than our local clinic, but worth the trip.

  • 27. Good Vet

    by: RitaJB

    I took my cat in when she had become quiet ill. They were able to see her almost immediately. Althougth they were not able to save her they were very sympathic with the sorrow I felt at her loss.

    Pros

    Takes time to explain all the pros and cons of all procedures

    Cons

    Sometimes it can be hard to get an appointment.

  • 28. Great Vet

    by: kimwilky

    Palermo is a great vet to see your pets but he is very hard to get an appoinment with. He took great care of my weiner dog until he had to be put down in which he was very respectful throughout the process. Palermo is very personable and takes the time to explain things to you.

    Pros

    Excellent service

    Cons

    Hard to get an appoinment