I have a little Pomeranian and I'm very picky about how her coat is groomed. In other words, I think the lion cut is criminal. Lori, the owner, talked directly with me at my first visit, understanding why I want to protect her top coat and listening to what the problem areas were for my dog. She cut my dog just perfect that first trip and remembers me, my dog, and that perfect cut every visit since. My poor dog used to come home from the groomers and sleep the rest of the day. She was worn out by the stress. Even when I take my dog to Paw Prints on a busy Saturday she comes home happy and playful. I wouldn't trust my dog to anyone else!