Every staff person we have dealt with over the 12+ years we've been in the area have been friendly and knowledgeable. We have had 3 dogs over that time. When the first, a miniature poodle, had reached the end of his life the staff were sympathetic and loving. The second, a jack russell puppy, had pneumonia and the staff helped us nurse him back to health so we could give him to a loving home with room for him to run. We then rescued a standard poodle and the staff at Montrose has been a loving, caring partner with us in her care.