We took our puppy here the first day we had her. She had a cold. The office was booked for the Saturday morning and we almost didn't get Greta in. Finally, after telling about her symptoms, they agreed to see her. Dr. Kessen was very nice and prescribed medication to Greta, understanding that he wouldn't be our regular vet. He told us to take her to someone in a week to make sure all was well. But we were told her estimated size, he told us something different from both the shelter and the other vet (80 vs 50 lbs!). I do recommend this vet facility, though, for the area.