I was impressed with the friendliness of service and the cleanliness of the place. "Tours are available and welcome 7 days a week from the hours of 12pm-4pm. No appointments necessary." While showing us around before we boarded our dog Max (an elderly Golden Retriever), they asked us questions about his age, temperament, any special needs, and so on - trying to get an idea of what might be best for him. The dogs there seemed to be fairly happy; the cages were clean and DIDN'T SMELL, seemed comfortable, and fairly large. We were able to book a spot for the 4th of July weekend with a week's notice. We were invited to bring Max's own bed, toys, and treats, if we wished, and were told that we could come visit him (or call and check on him) at any time during their regular hours. He was bathed and groomed while he was there, as an additional service. He came home from the weekend neatly trimmed, clean and happy - I can't think of a better recommendation than that.