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Holiday House Pet Resort

380 Shady Retreat Rd.
Doylestown, PA 18901

User Reviews (3)

  • 1. Think Twice

    by: Anna99

    From the time we walked into the Holiday House the staff was rude, especially the front desk clerk. She literally threw our paperwork at us and never asked any questions about our dog and his daily routine or if there were any special instructions. When I told her about his daily medication she cut me off by saying "just put it on the paper". I was appauled by her attitude. At this point I didn't want to leave our dog, but we were leaving for the airport and therefore, unable to find another kennel. I reluctently left my baby in these people's hands and as a staff member pulled him back through the door I had to leave, as tears began pouring down my face. Needless to say I didn't quite enjoy my vacation as I should have, spending a lot of time worrying about my dog. We called three times, twice I left a message and no one returned my calls. The third time a staff member hung up on my husband. When we returned my dog was a mess, dirty, smelly and contaminated with flees, which he didn't have a week earlier. His mats were so bad that I had to take him to a groomer who worked on him for four hours. The worst part was they returned his medicine bottle and it was full. For ten days my dog went without his heart medicine!!!! If they didn't give him his medicine I am sure he didn't enjoy the play times and perks I purchased for him. I have never in my fifty years of kenneling my dogs seen such a horrible facility. Please think twice before sending your pet to this kennel.




    Dirty Facility, Rude Staff, Inadequate Animal Care

  • 2. day care!

    by: molloye05

    I've been taking my dog to day care at Holiday House for about 4 months now and I love it. I have a high-energy, 3 1/2 year old golden/flat-coated retriever mix who was ALWAYS ready to go no matter how far you walked or jogged with him -- you could hike all day and he would sleep for a half an hour then be ready to go again! I now send him to day care three times a week and his energy level is much more managable. He loves to play with the other dogs and I don't have to worry about him because I know he's in good hands. They have a friendly, knowledgeable staff that seem to truly care about the animals. Every wednesday they will bathe the dogs and do a weight check to keep the owners up-to-date on their dog's weight. Also, they do keep an eye out for any abnormalities in your dog -- they informed me about a week ago that they thought my dog had an ear infection, which he did (I had already set up an appointment to get him checked out because I had noticed the head shaking as well, but it's nice to know that they do keep an eye out for things like that!) Ultimately, it is well worth the money, is a great help for pet owners with energetic or social dogs, and is great fun for the pups themselves! Great day care.


    friendly staff, convenient hours, reasonable rates, great fun/exercise for dogs, extra set of eyes for health issues



  • 3. The perfect dog retreat

    by: dtanello

    I was nervus to leave my dog for the first ime since I brought him home. I read the reviews about this amazing pet resort. They have an open door policy to come and see the hotel before you entrust your pet with them. I was blown away by the incredible services they offered. I had the dog so busy and pampered for 5 days. From nature walks to private play times, daily rub downs to nightly tuck ins. I was so pleased when I picked Ace up. The crew enjoyed having him and Ace made a group of new friends.


    Exellent dog care!


    My dog didn't want to leave!