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Helen's grooming world and pet motel

3198 e 10th st
Greenville, nc 27858

User Reviews (2)

  • 1. please don't stay

    by: ellenrod

    I needed to board my dogs, as my normal pet sitter was unavailable. I was asking her advice, as she's worked with animals in this area for quite a few years. I did not know that she had worked at Helen's, and when I asked her about it, she just about shouted, "No!". She said that at times, it was so crowded, that cages were literally stacked in another building, that people (obviously) did not see. She also said that there were too few staff, and animals regularly had bathroom accidents and stayed in dirty surroundings because staff could not, or didn't care to, get to them. She expressed her concerns to the owner, who dismissed them. Because of this, she, and other staff in the past, quit.


    none known


    very crowded, low staffed

  • 2. shaved too close!

    by: ellenrod

    When I picked-up my dogs, they were naturally happy to see me, so they were jumping and excited. I didn't take the time to exam them, as they were anxious to get home. Once home, I noticed on two of my dogs, one in particular, very raw, scraped, and bleeding spots, even on one paw. When I called to talk to the owner, she said this was "Expected". I said, "No, this has never happened before at other groomers". I told her I wanted her to be aware, and offered to bring the dogs in for her to see, in case the spots turned infected. She said, no, there was no reason. She basically said I was making a big deal out of nothing. No apology, of any kind, was given. After I again tried to explain why I believed that cuts were unacceptable, she became agitated, again stated there was no reason for me to be concerned. I gave up at that point, and just hung up.


    let me take dog in to visit prior to app't.


    shaved so close that left sores and raw spots