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Heartland animal shelter

2975 north milwaukee avenue
Northbrook, IL 60062
847-296-6400
Visit Website

User Reviews (10)

  • 1. A few years ago the customer servce was less than perfect

    by: nostrilb

    Like I said, we went there 2 years ago, and I hope things have changed. The pro is our wonderful little man Osito, and the cons have always bothered me. We went to see the dogs, and were first helped by a middle school volunteer. He brought us some dogs, then disapeared. About 10 minutes later, I found someone to ask about him, and they said they sent him to do something else. So why was no one there to help us? We had no questions asked of us, and finally, I asked to see the pomerinian I saw in the adoption binder. He came out, and choose us. At that point, the staff became very helpful, and wanted us to take him home! Now? We must have looed resonsible, because they wanted us to take him ASAP, with no information about us, and us having no information about him. We finalized the adoption, and took him home acouple days later. The whole experiance still bothers me, and I feel sad for the animals if this is how people are treated. Thank goodness we did not leave.

    Pros

    Animals for adoption book to look through

    Cons

    Small visiting area, no help

  • 2. Great staff

    by: prettypattyprincess

    I just love Heartland they are the best they have helped us out so much. I just love the staff there.

    Pros

    very friendly staff

    Cons

    none

  • 3. great facility

    by: SandyReedy

    many of my foster kittens have been taken in by Heartland, and they are always willing to help if they can, and many times have stretched the limit, and taken more kittens and cats than they said they could. Our facility is very happy with this shelter, and can't say enough good things about them.

    Pros

    Always willing to help if they can

    Cons

    none

  • 4. Wonderful Selter

    by: TeresaKline

    Their catroom is my idea of a dream catroom and what I want to model our future catroom after.Very nice people and great set up.They love animals.

    Pros

    Wonderful Shelter,Great catroom,Loving hardworking people

    Cons

    none found

  • 5. Extremely helpful!!

    by: tdudis

    This shelter has taken in our cats and dogs from central Illinois on so many occasions that I have lost track! Thanks so much to Hannah and her volunteers for helping the unfortunate critters of Mason County. They just opened up a new cat room a few weeks ago and took 10 more of our cats. We cannot thank them enough.

    Pros

    Really willing to go the extra mile, no-kill, nice cat rooms

    Cons

    None

  • 6. Great shelter

    by: tonyshuman

    A great place to adopt from. I adopted a rabbit from them last March. They don't have a lot of rabbits there, and consequently the volunteer I spoke to when I adopted him didn't really know much about rabbits. However, animals are well cared for and the attitude of the place is a very caring one: no-kill, special care of special needs animals, etc.

    Pros

    very caring staff

    Cons

    volunteer I spoke to didn't know a whole lot about rabbits

  • 7. Highly recommend

    by: sgoldham

    This is an example of an excellant animal rescue. They work well with other rescue groups, and are really a model rescue

    Pros

    They get the job done

    Cons

    None

  • 8. great place

    by: shelbytigger48

    I love it here , they have such a good bunch of people working for them , very helpful staff. They are awesome.Love the cat rooms, and I love the way that they have thier kennels set up for thier dogs very clean place

    Pros

    awesome

    Cons

    n/a

  • 9. Love it

    by: ckbubba48

    This is a great shelter they do soooo much for the animals there and they are very well taken care of. This shelter gets a big thumbs up. I love it

    Pros

    awesome staff

    Cons

    n/a

  • 10. Great Organization

    by: Loripoohbear48

    I have delivered lots of animals here and they are awesome.Very clean I love the cat rooms. The staff is awesome. We never have any problems with this group. They have a very knowledgable staff and they know what they are doing. Nothing but good comments about this shelter.

    Pros

    Great staff

    Cons

    n/a