Dr. Czachor is not my regular vet but one weekend (of course, it's always on the weekend) when my vet was out of town, one of my cats decided to get a urinary blockage. I'd heard good things about Dr. Czachor so called her on her cell phone. She was at a family get together but told me to get there as soon as I could. I was really happy with her treatment of Benjamin and the results, and would go back to her at any time. The only reason I rate a 4 is because I have been to her only once, but my overall experience was excellent.