My dog looked really beautiful but wasn't completely dry when I picked her up. The customer service was great. I would have gone back but there were little dogs, that belonged to someone working there, that had free run of the lobby. They were all over the place and the little yorkie was growling at my dogs. Neither of my dogs are aggressive but my collie just wanted to go play and was hard to control while my borzoi, who is terrified of small dogs, was so stressed and just trying to get away. It was just too much stress for everyone. I would worry about an aggressive dog coming in.