I used this clinic when I lived near there. They were terrific with emergency situations, and with the every day needs of our cats. When we were 'adopted' by some stray ferral kittens who were born on the flat part of our roof, they found a way to fit us in to check the kittens and to provide instructions of how to care for these babies. The estimated age was three weeks of age. All four survived, and the staff answering the phones survived this worried 'new kitten mommy' with the endless calls. Not once were turned away because the need was too small or unimportant. The kittens needs and survival were just as important to them as it was to us. Wonderful group!