I have been going to Bath & Biscuit for several years, and have recommended several friends to the boutique. The groomers are wonderful, and the owner, Nadine, is super nice. My little girl dachshund, Laney, has been going there since she was a puppy. While at an appointment at another facility one day, someone else trimmed her nails and she came back shaking and bleeding. I had told them she has long quicks (which Bath & Biscuit told me), but they obviously ignored me. I was furious! I took her back to Bath & Biscuit and they were so upset at the other facility. The Head Groomer, Heather, actually took Laney into a corner and held her, quietly trimming her nails and talking to her the entire time. Laney is absolutely fine with nail trims, still, and I owe it to the staff at Bath & Biscuit. They made sure that my baby was not affected for life, and I'm grateful!