To me, it says a lot about a business when the staff appear to enjoy their jobs. And, each time you return the same staff (say Hi to Joan, Dava, Krystal, Larissa, Becky, Jessica) are there to greet you by name. That is why I like this Banfield. The Dr.'s are caring and knowledgeable. The front desk crew are efficient and helpful. It is occasionally frustrating when my appointment runs late due to an emergency case that came in- the staff keeps me informed and do all possible to keep everything moving. What I see is that when my pet needs immediate care- my pet will get it. Overall, I am able to get in and get out with the best care for my pet. The Wellness Plans are great. The staff there is honest about what plans are beneficial for which pets, or if a plan is not the most cost effective way to go based on my pets needs. Honest, integrity, competent staff make all the difference.