He is avaliable 24 hours a day. If he isent home then you can leave a message and he will get back with you. He is a very careing, honest person, and will treat your pets like they are his own. He will also help out in emergence last min situations, where lets say you have to take off at the last min. for something, and you need someone to watch your animals, he is willing to come right over. He is also willing to watch any kind of animals from dog and cats to lizards to snakes to lions. He has the touch with animals where some dogs who are shy with some people will go right up to him.