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Dr. Coates is a veterinarian based in the other “Sunshine State” – that's Colorado to the rest of you – where she lives and plays with a varied range of animals. She shares her professional and personal experiences, Monday through Friday, here on petMD's blog, the Fully Vetted. Log in for your daily dose of her insight and wisdom.

 

On Getting Meds Without a Visit (or, What’s a VCPR and Why You Should Care)

September 20, 2010 / (14) comments


Scenario A: Let’s say your cat gets an eye infection and you want to get her the same meds she was prescribed when she was last seen by her healthcare provider for the same thing. Problem is, your veterinarian says, "Sorry. Since we haven’t seen her in almost two years, we’re going to have to ask you to come in for a visit first."

Unfortunately, this makes you very angry. It’s just another way of getting to your wallet, you fume. I mean, it’s not as if you’re not there every three months with your other pets. How is it that you have to drag this one in for even the teensiest of problems when the treatment is so obvious? After all, you complain bitterly, it’s the pet who suffers!

Here’s another scenario:

Scenario B: You call your veterinarian and ask for the eye medication you get every year or so for your cat’s recurrent ocular condition. They hand it over. You medicate your cat for a few weeks and the eyes aren’t getting any better. In fact, they’re getting worse.

Turns out this is not your cat’s normal recurrent infection. Indeed, when you finally bring her in, she’s blind. She’s got chronic renal disease, i.e., kidney failure, and her rapidly progressing hypertension has led to irreversible changes that might have been mitigated had you brought her in for regular visits.

Or a variation on this theme:

Scenario C: Your cat doesn’t have kidney failure. She has corneal erosions caused by a chemical burn to her eyes. (Your shampoo technique? The fumigator?) And that medicine your veterinarian gave you? It makes them so much worse that now she actually risks losing her eyes.

You’re really angry now. How could your veterinarian give you a medication that is so dangerous?

***

Normally, this is a bit of a boring — albeit necessary — subject. Hence, why I’ve spiced it up with some entertaining anecdotes. While they raise plenty of issues, all of the above scenarios can be said to explain the need for one thing: A valid veterinarian-client-patient-relationship — aka the almighty "VCPR."

Cultivating a valid VCPR is the cornerstone of common clinical veterinary practice. It’s different from the standard human medical model but does approximate pediatrics’ approach, where it’s presupposed that a solid relationship between the parent(s) is required before the doctor can advocate best on the patient’s behalf. 

As in the pediatrician’s scenario, veterinarians must have maintained a working relationship with the patient’s legal custodian. In our case, this relationship is one that’s somewhat murkily described as "valid."

In legal terms, it generally means clinicians have [at the very least] performed a physical examination on the patient within the past year. Though this is the typical interpretation of a "valid VCPR," some additional wiggle space (or less room to maneuver) might apply. This may be based on the intervals between communication and other variables, such as the state in which the patient/practitioner interface has occurred.

In any case, the issue tends to come down to this: I’m not very good at saying "no" when it comes to treating strays and other, “I can't bring him in but I NEED to treat him now, doc!” cases. Yet when I consider the above three scenarios, can you blame me for having to refuse 90 percent of these "must have meds!" requests?

Dr. Patty Khuly

 

 

Pic of the day: "Day 85 - The Vet" by Miss Tessmacher

 

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COMMENTS (14)
1
Meds
by on 09/20/2010 06:05am

The only meds I EVER request/get without a visit is the Interceptor my 2 dogs have been on since birth. I usually only pick up 3-6 months worth at a time (6-12 pills)due to the expense involved (and at approx $7.50 per pill for the large-breed size, 12 pills=$90). But both senior dogs get at least one visit every 6-7 months, so their weights and histories are well-known to my vets. Any other issues, and they're back in the ovvice for a check-up.

2
Meds
by on 09/20/2010 06:06am

OOps--spelling (office) above. Need coffee!!

3
by on 09/20/2010 08:14am

One local vet requires that your animal is seen every 6 months! Yes, it's a money grubbing ploy. Heartworm meds, thyroid meds, any meds - if your animal hasn't been seen in 6 months, they have to go in for a checkup.

4
MEDS
by on 09/20/2010 08:24am

I agree to all 3 scenarios and understand why it is important to bring our pet to the Vet for proper diagnoses before administering the same medication.
Here, in Thailand the vet fees are a third of what's being charged in the States or in Europe, so I can afford to bring
my pets for check ups before using the same meds. If owners
can afford it do bring the pets in.

5
by on 09/20/2010 08:56am

"If you can't afford the vet you can't afford the pet."
When they are all young and healthy it's not such an issue. When they get a little older or injured then it can become quite spendy! Right now I've got one young cat w/ ear problems, one old cat w/ arthritis and diabetes, an old dog w/ cancer and arthritis, and a young dog w/ chronic skin issues. If we were at the vet for everything we wouldn't be paying other bills. It's a balancing act.

The VCRP is important - it allowed my vet of 20 years to prescribe pain meds for one dog without a visit, but I wouldn't expect that same vet to prescribe ear meds for the cat not knowing if it was mites or yeast, and I appreciate that the vet called to let me know that the insulin the cat took was out of production. Now I just have to save my pennies.

Stick to your guns but know your clients.

6
by on 09/20/2010 09:33am

"Yes, sometimes the poop perfection issue gets me to thinking that some pet owners suffer the Münchausen’s by proxy thing. You know, where people act the hypochondriac on behalf of another — a child, a pet, etc. — in order to solicit sympathy and attention."

Ok, you were talking about poop. But I go through the same thing with eyes. One of my cats has kitty herpes and one of her eyes gets inflamed twice a year or so. She looks so sad but... I worry that if I keep showing up at the vet with the same thing they're gonna think I'm a crazy cat lady. It flared up a few weeks ago and, once again, gentle cleaning and waiting was fine and it cleared up with no problems but it's so hard not to run to the vet.

Meh. At $75-$100/visit it's hard to decide when to go. And for recurring things I'm usually inclined to wait. But it's a really difficult metric.

On the other side of the coin a mysterious paw cut/soft tissue swelling that had no known cause and hadn't happened before got two visits and numerous phone calls. Meh. Just wish pets could talk to us.

7
Well Doctor
by on 09/20/2010 09:41am

You go Girl, WHEN YOU ARE RIGHT YOU ARE RIGHT.

8
Helpful Insights
by on 09/20/2010 09:44am

The examples really helped illustrate your perspective, Doctor Khuly. Something that starts out innocently can turn very ugly. Of course some clients would blame the vet if things took a bad turn. Everyone loses then, especially the poor pet! Thanks for a very helpful piece, without sounding defensive.

9
by on 09/20/2010 11:42am

You are right, but a little client education can go a long way, at least in the client scenario you present.

For example, eyedrops are something people tend to hold on to. But a lot of people probably don't realize that eyedrops with steroids can do real damage if the dog's cornea has been scratched. So they have to avoid any temptation to haul out the drops from last year/three months ago/whatever and just use them again.

My dog loves to roll in the dirt. He gets frequent eye irritations. I have a standard operating procedure (especially since it tends to happen on the weekend that his eye gets all inflamed). I rinse the eye thoroughly with either sterile saline or I have some special eyecleaning rinse for dogs. I wait a few hours. If it looks better, great. If not, rinse again and put in some terramycin opthalmic ointment (also available otc.) If that doesn't make it look substantially better within 24 hours, vet appointment. No steroids unless a vet has checked the eye and given me the drops.

Their sight is precious and while I don't want to run to the vet for a few grains of sand, I don't want to risk more than basic first aid without professional guidance.

10
Vcpr
by on 09/20/2010 01:51pm

vets should have a online VCPR with pictures both ways and publish prices. the range is far to vague

11
Lie re: VCPR
by on 09/20/2010 03:53pm

I hated it when my vet lied to me about VCRP. She said that her license would be revoked if she did not see my cat at least every six months for hyperthyroid medication. I was wary because I had thought she had lied to me a couple of times before. Saying my cat needed scans for possible cancer because the cat had stopped eating. I thought the cat had stopped eating because of a side effect of a drug she prescribed and should have known about. Reducing medication and force feeding solved the anorexia. Scans were not needed except for profit. And saying my cat needed more dental work because she didn't have time to complete all of the work in the 3 hours she had my cat under, and $1,200. This for a cat who got a dental every year. I kept seeing her because my finances were depleted and because of VCPR, to get the prescription for my cat. So I checked out the state law licensing requirements. The law required yearly not every six months. She lied. So I left the practice since I no longer believed a word she said anyway by that time and I couldn't afford it. Took me a year to pay off my credit card bills from 6 months of seeing her.

12
Pet Meds
by on 09/20/2010 05:11pm

Yeah... yeah... yeah. People need to wise up a little... after all, would you expect your MD, DO, or ND to hand over medications (etc.) just because you asked for them? Why should DVM's be any different?

I keep my MERCKS handy in case I DO have a question about medications or conditions... Allopathic, Naturopathic AND Veterinary! I expect SOME meds to be released to me just on MY word, but meds for NEW conditions... of course not!

I DO object when a doctor has seen my pet several times for the same condition, and we've been sent home with the standard "It's nothing... it will resolve itself in a week or so". And yet, it remains, and or, worsens. One has to remember that not ALL doctors are really good! It is up to us to find the right ones for our pets!

13
New Vaccines Required ?
by on 09/23/2010 09:25pm

Yes, I would like to ask a question? I live in Atlanta, GA. My family has been taking our 2 Jack Russell's, ( presently, lost our 13 year old JR, (WISHBONE), July 2010. She did have diabetes, & we continued to give her 3 shots of, VETSULIN, then she was dropped down to 2x day, Vet varied between 5 mg, 10 mg. Wishbone seemed to be doing well. Long story short, she did pass, & is buried on our property, in a MOST beautiful gave site/memorial site.

My 8 year old, male, called, "Huckleberry, or Huck), for short, they were both fixed, has had very bad , I think , allergy problems, maybe from the grass? He is up to date on all shots, etc...we had boarded Huck for many years at out Vet. I recently called the Vet office, to book 3 days of kennel care from Nov. weekend, Thanksgiving weekend, but only from Wed-Fri. The kennel fee is 18.00 per day, he will need his October rabies shot., & the kennel cough. Then office staff tells me Huck with have to have 2 more shots, Carona Virus Shot, & Flue Virus Shot. Of course, I asked if this was a new STATE mandated issue, the answer was, NO, but the owner, a Vet, said these were now required, because HE was not going to take any chances??? Have you heard anything about this?

I will have to change VETS, I can't afford these prices, and wanted to know if this VET can require this????

Thanks in advance for your response. Gwen Sexton

14
Meds without visits
by on 10/04/2010 02:34pm

As with so many other things between vets & (for) human docs, the same issues & problems exist. This is just another example. Sigh.

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About fully vetted

Patty Khuly, VMD, MBA

Photo of Dr Khuly

Dr. Khuly is a former petMD blogger and small animal veterinarian in Miami, Florida, where she practices medicine at Sunset Animal Clinic and serves on the board of the South Florida Veterinary Medical Association. She is a graduate of Wellesley College, the University of Pennsylvania School of Veterinary Medicine, and The Wharton School of Business.

As a significant sideline, she writes...a lot. She authors pet health columns for USA Today, The Miami Herald and Vetstreet. She also writes a popular monthly column for Veterinary Practice News and serves as regular contributor to Veterinary Economics, The Bark, and the Veterinary News Network.

Dr. Khuly lives in South Miami with her brood of hens, goats, dogs, cats...and humans.

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