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Dr. Coates is a veterinarian based in the other “Sunshine State” – that's Colorado to the rest of you – where she lives and plays with a varied range of animals. She shares her professional and personal experiences, Monday through Friday, here on petMD's blog, the Fully Vetted. Log in for your daily dose of her insight and wisdom.

 

The Crazy Things Veterinary Clients Do

July 20, 2010 / (21) comments


After a kooky couple of weeks I’ve decided it’s time to offer another round of vet-in-the-trenches stories. Yeah, sure, it’s like talking out of school, but know this: The names, dates, genders and other identifying features in these storylines have all been changed to protect the defenseless and indefensible alike.

Plus, there’s nothing like crazy client stories to help us all come down from a contentious round of controversial conversation.

1. The stiff dog in the lobby.

Dead, sadly. But the owner was not so sure. This seventeen-year-old dog had lived her life well, but it had happened suddenly that morning, about an hour or so prior to the lobby presentation. Obviously. Otherwise, her eyes would not have been lifelessly dull and glazed, her legs would not have been sticking straight out beneath her blanket, and her tongue would not have been protruding stiffly from her mouth.

It was a clear case of death, but in her blind grief, the owner was unconvinced. Still, you’d have thought that my own serviceable way with a stethoscope would have laid all doubts to rest, but it seems my own senses were not sufficient. Not until another, more trusted veterinarian had arrived to work that morning did she accept it. So sad to see her sitting there impassively with a rigid dog in her arms. And so strange.

2. The kitten in a jar.

No, not a story about a kitten stuck in a glass receptacle. This is no tale of woe on such a literal order, nor is it a round of recriminations aimed at the Bonsai Kitten freaks. Rather, it’s to do with a scenario involving a kitten we'd offered up for adoption: An eight-week-old wonder with plenty of tuxedo-cat sass — and still desirably tiny to boot.

Inexplicably, however, this not-yet-one-and-a-half-pounder was not tiny enough for this would-be adopter. The woman took one look at the kitten and exclaimed, "Oh my, but he’s large. Do you have any smaller ones that’ll stay that way? I’d like one no bigger than a jam jar."

Without batting an eye, the kennel assistant offered up an unforgettable nugget: "Ma’am, I believe what you're looking for is called a hamster."

At which point said kennel help should have been instantly promoted.

3. The ridiculous phone call.

The client claimed her cat has just eaten a toad. It’s almost dead, she says. It might even have caught rabies. Or the plague. At which point we suspect a crank caller. But no. The woman came in later and offered up a perfectly healthy Pomeranian with zero clinical signs … excepting an unruly temperament and a green set of malodorous choppers.

Did I say cat? Toad? Rabies? Plague? So sorry, I must have been confused. (That, or under the influence of serious hallucinogenics.)

4. The agoraphobic dog.

"Doc, I swear she won’t go out anymore. She needs something for her 'stage fright.' Ever since the Fourth of July she refuses to set foot outside, pees and poops in the house, and quivers whenever we take her out on the leash. What’s wrong with her?"

On further questioning, it’s revealed that the unsuspecting pooch was made to wear a collar made of flaming sparklers during the firework festivities on the Fourth.

Evil knows no bounds.

Now it's your turn. I'm sure some of you veterinary professionals and innocent bystanders have seen worse. Give it up …


Dr. Patty Khuly

 

 

Pic of the day: "Day 122: Silly Dog" by Grumpy Chris

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COMMENTS (21)
1
by on 07/20/2010 02:41am

My favorite story from my vet tech days...

A client came in with her Maltese, which had suffered a lethal fall from the stop of her staircase (a seizure may have been involved). She THREW the dead dog at the receptionist and started screaming at the top of her lungs "you tell me my dog isn't dead!" The receptionist hightailed it downstairs with the body and I verified the canine was indeed deceased. I went upstairs and tried to coax the wailing client into a room, but she wasn't having any of it. She then proceeded to roll around on the waiting room floor, still screaming, and thoroughly terrifying every client who walked in the door. I was at the point of calling 911.

At the time we employed a veterinarian who was, shall we say, just a tad bit "off". We grabbed her and sent her out to try to calm the client down. The vet walks out into the waiting room, stands there silently staring at the woman, and then drops down and starts rolling around on the floor with her.

Seriously.

That was the point where I threw up my hands and went and hide downstairs in the ward. Months later the woman got a new Maltese puppy. When it was time for him to be neutered, he was thoroughly checked over and had a full blood panel. He had a reaction and died on the surgical table. The head vet had to make the call and said all she heard was the client's screams getting further and further away as she fled from the phone.

There is absolutely nothing funny about this story, but it was truly the single most horrifying, confusing, outrageous moment in my years as a tech.

2
by on 07/20/2010 06:01am

Publicly ridiculing one's clients must be an effective way of reducing their numbers.

3
by on 07/20/2010 06:31am

Nothing controversial about a dead pet story, I suppose, especially if the client gets really emotional about it.

4
Emotions
by on 07/20/2010 08:08am

Sad, Some People love their Pets, They spend a lot of money to get the best. To make fun of their pain is not right.

5
No insult intended
by on 07/20/2010 08:22am

Public ridicule? Perhaps my tone led you astray. Mea culpa. Dark humor doesn't always translate when the object is either an animal or a child. Still, let's lighten up. Every single client in the above post left the hospital with a solution and in at least three cases...with a smile on their face. And yes, some ribbing/chastising was involved. The dead dog? She owns her wackiness. Sometimes knowing how your clients might respond to reading their stories in print makes all the difference...

6
So sad
by on 07/20/2010 08:47am

That story about the woman with the poor dead dog is so sad. She obviously must have been experiencing severe emotional trauma to have been living in such denial. I hope she had other pets, or some other human support network in place to help. I don't feel like your post was ridiculing her.

The jar kitten woman, though- she deserves heaps of scorn and I would not feel bad if she read about herself on the Internet.

7
Perhaps...
by on 07/20/2010 10:22am

...she was referring to a pickle jar?

8
Perception
by on 07/20/2010 01:58pm

Dr.K,

Those that call you insensitive just cannot identify. Sometimes you just have to vent. (that which doesn't vent explodes remember) And those that do not work in the veterinary medicine profession simply may not be able to understand that. Weird and unbelievable stuff happens. Quite regularly too. I see you have blog stalkers as well. If everyone will gnore them long enough and they will go away.

Tail wags,
http://k-9solutionsdogtraininginc.blogspot.com

9
by on 07/20/2010 02:37pm

Ms. X calls inquiring about coffins or urns the clinic may have available for sale, as she is finally ready to bury her dog.

That we euthanized.

Almost five months ago.

Freezer? Bath tub with salt? We honestly don't know.

10
by on 07/20/2010 04:21pm

Lighten up, people.
I can only imagine the amount of death and suffering and client pain a vet like Dr. Khuly soaks up week after week, and she keeps coming back and offering herself up to her clients.

Have some perspective. It WAS weird.

I've laughed at more than one funeral. It doesn't mean I wasn't grieving or sad. But death can create absurd situations. This was one.

11
The Crazy Things...
by on 07/20/2010 07:19pm

Crazy and funny:) I can imagine that is just a drop in the bucket too;) Thanks for sharing:)

12
by on 07/20/2010 07:25pm

"Freezer? Bath tub with salt? We honestly don't know."

Freezer, most likely.

Twice, circumstances have forced me to store a pet's body for a few months before burial was possible. After that, I started cremating the deceased pet instead.

And for one of the cremations, I received the pet back in a container that was clearly intended to be only temporary, but due to circumstances had to spend some time looking for a more suitable urn, and couldn't buy it right away. But still not as bad as having to keep the bodies in the freezer.

13
Say It Ain't So
by on 07/20/2010 09:51pm

Please tell me if this Bonsai site is for real. It's a joke, right?

14
Your Stories
by on 07/20/2010 10:19pm

I think that, like police and firefighters, this kind of humor should be kept within the profession. Unless you are fictionalizing your client stories, you should refrain. Now, don't bite!

15
Comic Relief/Bonsai Kitty
by on 07/20/2010 11:19pm

First of all MaggAngel let me assure you that the Bonsai Kitty webpage is a hoax. Sick, yes, but not real.

Dr. Khuly, I've been reading and enjoying your column for awhile now and always intend to comment. I've finally gotten around to doing it.

First of all exchanging whacky, strange, outrageous stories is a way of coping and venting. Anyone that considers it ridiculing is taking it all way too seriously.

OK, here goes my story. I'm the FL Director for a national rescue organization. We get all sorts of crazy stories and adoption applications. One that stands out is the lady with the unneutered male dog. When asked whether or not she was planning on neutering him or if there was some reason he wasn't neutered, ie show dog, breeder, health issue, etc, she promptly explained that she was planning on neutering him as soon as she could get around to freezing his sperm. WHAT!?!?!?

Oh yeah, then there was the lady who wanted me to bring her my high-octane, high prey drive, high anxiety male Rat Terrier foster dog to meet her rabbits. She wanted to adopt him, and she was sure that if we left it up to the animals they would agree to get along.

16
bonsai :(
by on 07/20/2010 11:23pm

MaggAngel, you are the only other one who's commented on the Bonsai Kittie site. It made me feel physically sick to look at that site and my jaw was dropped the entire time. Please tell me it's not real Dr. Khuly????

17
by on 07/21/2010 12:24am

No, Bonsai Kittens are not real: http://www.snopes.com/critters/crusader/bonsai.asp

18
Re: Ms. X...
by on 07/21/2010 03:51am

I'm sure there are many logical reasons why one would need to postpone burial of a deceased pet.

Unfortunately, based on various other interactions with Ms. X, I can assure you her reasons lean more towards the Norman Bates-esque than logical.

19
No it's not real
by on 07/21/2010 09:40am

Sorry for throwing the Bonsai Kittens in there. I thought everyone had seen these many-years-old scam pics by now. Just another internet hoax.

20
Education needed
by on 07/26/2010 12:18am

A couple came in to our spay/neuter clinic with their kitten. Their puppy had bitten a small chunk out of the kitten's lip. They said they couldn't afford a "regular" vet. This isn't what we do, but we gave them a bottle of clavamox and some dosing syringes.

The vet asked them if they planned to have the kitten neutered. They insisted it was a female. She said "No, it's a male." They were sure it was female because it has nipples.

21
DARK HUMOR
by on 09/05/2010 04:02pm

I agree-people need to lighten up...I work in law enforcement....and the humor is WAYYYYYY dark.... doesn't mean we don't care, or take dlight in your bad day. It's just a coping mechanism....

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About fully vetted

Patty Khuly, VMD, MBA

Photo of Dr Khuly

Dr. Khuly is a former petMD blogger and small animal veterinarian in Miami, Florida, where she practices medicine at Sunset Animal Clinic and serves on the board of the South Florida Veterinary Medical Association. She is a graduate of Wellesley College, the University of Pennsylvania School of Veterinary Medicine, and The Wharton School of Business.

As a significant sideline, she writes...a lot. She authors pet health columns for USA Today, The Miami Herald and Vetstreet. She also writes a popular monthly column for Veterinary Practice News and serves as regular contributor to Veterinary Economics, The Bark, and the Veterinary News Network.

Dr. Khuly lives in South Miami with her brood of hens, goats, dogs, cats...and humans.

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