Subscribe to
Fully Vetted
Dr. Coates is a veterinarian based in the other “Sunshine State” – that's Colorado to the rest of you – where she lives and plays with a varied range of animals. She shares her professional and personal experiences, Monday through Friday, here on petMD's blog, the Fully Vetted. Log in for your daily dose of her insight and wisdom.

 

BYOV? Why I Won’t Administer a Vaccine Unless it’s Mine

July 21, 2010 / (18) comments


Last week I got into it (ever so gently) with a client. She’d arrived with six vaccines and three pups in tow, with the expectation that I would vaccinate them with her BYO* goods. 

That’s when an intrepid receptionist intervened, which usually makes any awkward situation ever so much less confrontational than it has to be. "Dr. Khuly does not vaccinate pets with vaccines obtained from outside sources," goes the party line. And usually, when a receptionist starts talking about "the doctor’s policy," the doctor usually doesn’t have to come right out and explain it again. Unfortunately, this wasn’t one of those times that I was able to get off that easy.

Because the trouble was, Drs. X and Y (at the very same practice) will usually do so — that is, as long as they know the client well.

Me? Nope. Never.

In last week’s case this occasioned a lengthy round of explanations — all of which the indignant owner barely internalized, seeing as she was so busy being put out by my unwillingness to set aside my policy, just this once. And then I was busy being on the receiving end of another round of recriminations — over how my professional betters (currently not in the building) would more ably handle this situation.

"I figured you were more enlightened than that. I guess you’re just like all those other vets that care more about the money than their patients."

Which is when I (ever so gently) left the room and closed the door behind me. I mean, who needs a client who makes you wonder whether another hole in your head might be a more appealing alternative than her patronage? Not me.

For the record, here’s a three-part summary of what I offered by way of an explanation for my personal policy:


1. Vaccines are unlike drugs in lots of ways. How they’re handled and stored can make a big difference in their safety and efficacy. In a controlled environment, like that of our hospital, the vaccines can be expected to meet all safety and efficacy guidelines. Outside a clinical scenario like ours, who knows?

2. A vaccine is not a vaccine is not a vaccine. Hence, a selection of vaccines — individualized for your pets’ needs — is lots of what you pay me for. It’s been my experience that when clients "bring their own," they’ve not thought to first consult with the veterinarian on their choice of vaccine.

3. Here’s the biggie: I wouldn’t want to be responsible for a vaccine’s potential untoward reaction (or failure) if I can’t personally vouch for its safety and efficacy. Why would I want to put myself in that position?


After all, you don’t pay me to just lock, load, and pull the trigger. You pay me for all the niceties, many of which include all those fuzzy intangibles that people who prefer to BYO sometimes don’t get.

Don’t get me wrong. If you buy your own vaccines carefully, and know what you’re doing, you can always count on me to support your decision to exercise your legal right to vaccinate your own pets. But I would expect you to do it all by yourself without the need for an intermediary — especially since that "middleman" is placing herself at legal risk when she acquiesces to your expectations.

 


Dr. Patty Khuly

 

*That's, "Bring Your Own," for the newbs.

Pic of the day: "Dr. Grindle gives a speech" by Chuckumentary

Subscribe to Fully Vetted
COMMENTS (18)
1
Right is Right
by on 07/21/2010 04:01am

No Doctor should give unknowm Meds. Stick to your Guns.

2
Makes sense to me
by on 07/21/2010 05:07am

For the client to bring their own vaccines is like someone bringing in their own pizza dough for me to make them a pizza. You were much kinder then I would have been.

3
by on 07/21/2010 06:03am

You were completely right. Even if your client handled the vaccines correctly who knows if the anomenous seller did. For this very reason, I would never have my cats vaccinated by an unknown vet.

4
by on 07/21/2010 07:08am

I agree with your position. If the client wants to vaccinate their own animal, fine with me. I'll be glad to do the exam, worm-and heartworm check, and let the owner give the vaccine at home.

However, we explain to the client our pricing structure which offers a "package deal", effectively charging less for the complete exam/testing with the vaccine than for the exam with separate testing.

I can and will not take responsibility for vaccines with unknown sources or handling history, since the client tends to hold us accountable for anything that goes wrong with the pet within a few weeks of vaccination. (my favorite is the dog that "was never right since you gave that 'Provo' shot", which the owner's wife unwittingly poisened with antifreeze-laden meatloaf meant to kill the armadillos under the house - but that is another story)

5
Vaccines
by on 07/21/2010 08:18am

That seems very tacky. I am all for saving money but that feels like buying cheap ingredients to a fancy restaurant and then expecting the chef to cook them. If you are intrepid enough to buy your own vaccines, then be intrepid enough to adminster them yourself as well.

6
by on 07/21/2010 09:39am

>>that feels like buying cheap ingredients to a fancy restaurant and then expecting the chef to cook them>>

LOL! One of my closest friends is a chef, and if anyone ever presumed to tell her how to do her job, she'd probably look the other way while the kitchen staff spit in the soup.

>>If you are intrepid enough to buy your own vaccines, then be intrepid enough to adminster them yourself as well.>>

Exactly. Any questions? Call the company that sold the vaccines. Complications? I'll treat (and charge appropriately), but don't expect the company that actually manufactured the vaccine to pay for any treatment, even though many manufacturers will cover the cost of treating when the product is administered by a veterinarian.

Clients have been known to present me with all sorts of products, especially those meant to be given intravenously. I generally decline unless the drug came directly from a referral hospital, and in those cases I charge an administration fee.

One disaster I saw involved an intranasal (up the nose) product given intramuscularly. What a mess.

7
Another example
by on 07/21/2010 12:10pm

I love taking these type things and relating them to something totally different. Today, my example is my Honda CR-V. Now this is not an endorsement of Honda. If you prefer another brand, just substitute it below.

If you own a Honda car that uses a timing belt, you MUST change that belt periodically as per the owner's manual. If you don't, it can break and cause catastrophic engine damage. It's an expensive proposition. Now, if you get it done at "joe blows" shop, and the belt fails, there is a p**sing contest as to who's at fault, the belt or the installation.

Problem is solved, however, if for a few dollars more, you have the maintenance action performed at a Honda dealer and there is a failure, the discussion doesn't take place. Honda is Honda, the provider of the belt AND the mechanic AND the service center.

To go somewhere else is penny wise and pound foolish. Same goes with vaccines. No questions when I go to the vet, have the vet use his/her clinic and clinic's provided vaccine.

Seems so simple, eh?

8
by on 07/21/2010 01:36pm

I agree.
Just to be the devil's advocate for a moment - if you have a friend who is a lawyer, you could have them draw up an informed consent and release of liability which, if the client will sign, you will perform the vaccination and be off the hook for any complications.

I don't recommend it, though. Your solution may involve an argument at the beginning, but that's the last word. Once you give the shot, even with a legal document, the arguments can still take a while to resolve, and cost money. Even nuisance lawsuits take a while to get rid of. But if you really wanted to accommodate those clients, that would be the way to do it.

9
Agreed
by on 07/21/2010 02:14pm

Way to stick up for yourself!

10
by on 07/21/2010 02:25pm

The biggest problem I see is lack of cohesiveness in clinic policy, I agree with Dr K's protocol, but I think in something like this, there should be a consistent policy among all the doctors. This can be a source of confusion among both clients and staff. In the least the receptionists should know not to make these kind of apointments for doctors that do not give OTC vacciens.

11
Kitten
by on 07/21/2010 05:15pm

Hi I'm new to this and I need help. I have this kitten that her left eye won't blink and she would have her head lean left. I thought maybe something was in her ear till I notice her eyes.

Her right eye will blink but her left eye won't blink but the white tissue will cover her eye when she blink.

Help.

12
on point
by on 07/21/2010 05:15pm

Hobson, You are right on point. A big problem here is the lack of agreement which makes someone look bad, causes confusion and is irritating to all concerned.

Obviously this isn't a "cost-saver" because the money isn't in the vaccine itself, but the checkup & administration of it. Personally, it makes no sense to me unless: there is a preference of manufacturer OR the components of the vaccines offered.

If that is the case, I would suggest the order go directly to the clinic to insure its proper handling & delivery, and storage until the appointment is made.

Seems like a good compromise? Or perhaps, the clinic can place the "special order".

Many humans are fussy and reluctant to receive certain brand prescriptions or generics, why would they want less for their pets?

13
by on 07/22/2010 12:37am

Kitten: Get the kitten to a vet. No one unfortunately can diagnose a cat over the internet; you'll be glad you went if it turns out to be something serious.

Dr. K: Sounds good to me. It's a veterinary practice, not a pot luck.

14
by on 07/22/2010 11:17am

>>Obviously this isn't a "cost-saver" because the money isn't in the vaccine itself, but the checkup & administration of it>>

I gathered from the client's comment ("I guess you’re just like all those other vets that care more about the money than their patients.") that the other veterinarians don't charge for administering BYO. I also gathered from Dr. Khuly's explanation that she wouldn't administer BYO for reasons other than money (reactions, efficacy, safety, etc.). Her reasons happen to be the same as mine.

>>Personally, it makes no sense to me unless: there is a preference of manufacturer OR the components of the vaccines offered.>>

Many veterinarians prefer certain manufacturers or vaccine components, too. There are certain products I avoid entirely, and I explain why to clients who ask.

>>If that is the case, I would suggest the order go directly to the clinic to insure its proper handling & delivery, and storage until the appointment is made.>>

Veterinarians don't order vaccine from catalogues or the Internet. Doctor Whosit's Veterinary Supply et al does NOT sell to veterinarians (and our suppliers don't sell to lay persons). When owners order their own vaccines, I'm concerned about vaccine handling in Doctor Whosit's warehouse BEFORE the vaccine arrives, too.

>>Many humans are fussy and reluctant to receive certain brand prescriptions or generics, why would they want less for their pets?>>

That's insulting. What I recommend for all of my clients' horses is what I use on my OWN horse. In my opinion, it's not "less" in any way.

15
response
by on 07/22/2010 04:03pm

The first thing that came to my mind of the above retort:
"You can lead a horse to water but cannot make him drink"

Pharmaceuticals, including vaccines go on to and come off the market every day. Not long ago, an equine vaccine was withdrawn, a year ago, Teva Pharma was closed down by the FDA.

I suggested none of your interpretations. However, if I were a medical professional, which I am NOT: I would never be so bold as to suggest that the pharmaceutical (including the withdrawn: heparin, propofol, and insulin) was the "one sole agent" that is 99.9% adverse-free, because it would be that ONE time, you got "shot or horse-stomped on the foot"

16
by on 07/23/2010 09:00am

>>Pharmaceuticals, including vaccines go on to and come off the market every day. Not long ago, an equine vaccine was withdrawn...>>

Sure. I, like all of my equine veterinary friends, heard about this well before this information was released to the public. The listservs for veterinarians only to which I belong sounded the alarm; my primary supplier called me, personally and I received letters from both the manufacturer and all of my suppliers. I knew that vaccine was pulled very early - even though it's not a vaccine I've ever actually ordered or used.

>>...a year ago, Teva Pharma was closed down by the FDA.>>

See above. I stopped using my ketamine stock.

>>I suggested none of your interpretations.

No, you implied that a lay client is equally qualified to select products as is a veterinarian. That's simply not true, and it's obvious you still don't understand why not.

17
by on 07/23/2010 01:38pm

If money was the issue, my city (Washington DC) offers free vaccinations every year at numerous locations over several weeks. Do I take my dogs there? No. Why? Because I want my dog in a vet's clinic when he is vaccinated, in the event of a reaction, and also because I don't have that much confidence in how the DC Dept. Of Health selects or handles its vaccines.

I also choose to set vaccination appointments early in the day, and not on a Friday, so that if a reaction appears later, I can get to a vet QUICKLY.

Yes, it costs more. But most of the pet insurance companies offer a policy that includes annual vaccinations. Especially if money is tight, it might be worth looking into.

18
equine dvm
by on 07/26/2010 09:16pm

__"No, you implied that a lay client is equally qualified to select products as is a veterinarian. That's simply not true, and it's obvious you still don't understand why not."

How about in a few brief sentences, explain why you as the qualified professional choose one vaccine, vendor, or manufacturer for us "unenlightened" readers.

We would like to understand your "discernment" for quality & would be much appreciative.

LEAVE COMMENTS

Connect with Facebook or login to leave comments.


About fully vetted

Patty Khuly, VMD, MBA

Photo of Dr Khuly

Dr. Khuly is a former petMD blogger and small animal veterinarian in Miami, Florida, where she practices medicine at Sunset Animal Clinic and serves on the board of the South Florida Veterinary Medical Association. She is a graduate of Wellesley College, the University of Pennsylvania School of Veterinary Medicine, and The Wharton School of Business.

As a significant sideline, she writes...a lot. She authors pet health columns for USA Today, The Miami Herald and Vetstreet. She also writes a popular monthly column for Veterinary Practice News and serves as regular contributor to Veterinary Economics, The Bark, and the Veterinary News Network.

Dr. Khuly lives in South Miami with her brood of hens, goats, dogs, cats...and humans.

Subscribe to Fully Vetted

Most Read Fully Vetted Articles

Check Your Pet Food Bags!
The recall of pet foods manufactured at a Diamond Pet Food plant in Gaston, S.C....
READ MORE
No Excuse for Skipping Rabies Vaccination
The Carlsbad, New Mexico area just suffered through one of the worst rabies outbreaks...
READ MORE
Any Dog Can Bite
May 20-26 is National Dog Bite Prevention Week. Being bitten is just one of the...
READ MORE
A New Link Between Pet and Human Health
A study appearing in the journal Emerging Infectious Diseases points to a new link...
READ MORE

Most Commented Articles

No Excuse for Skipping Rabies Vaccination
The Carlsbad, New Mexico area just suffered through one of the worst rabies outbreaks...
READ MORE
Does Horse Racing Deserve Your Support?
I breathed a big sigh of relief on the evening of Saturday, May 5. The 138th running...
READ MORE
Maggots: Thumbs Up or Down?
The weather is starting to heat up here in Colorado, which means that any day...
READ MORE
Palliative Care ≠ Murder
I talked yesterday about compassion fatigue, which often develops when caregivers...
READ MORE
 
MORE FROM PETMD.COM
©1999-2012 petMD, LLC. All Rights Reserved
x
Stay informed about your pet's health...and more!