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Dr. Coates is a veterinarian based in the other “Sunshine State” – that's Colorado to the rest of you – where she lives and plays with a varied range of animals. She shares her professional and personal experiences, Monday through Friday, here on petMD's blog, the Fully Vetted. Log in for your daily dose of her insight and wisdom.

 

Veterinary dentistry, nerve blocks, complications...and late posts

December 28, 2009 / (10) comments


Today started late. That was my fault. From there, things devolved in ways that evoked Hieronymus Bosch’s version of Hell more than they did a pre-New Year’s Eve weekday. Not so much my fault. But that’s debatable. 

 

Picture me wearing my veterinary dentist’s hat. This was around 9 AM. First patient of the day. The anesthetics went well. My older patient was doing great. The results of full mouth X-rays talked me into removing a significant percentage of her teeth, but that was to be expected based on her physical the week before. 

 

I started on the left side where four extractions worked out beautifully. Here’s the process for each tooth: Inject a nerve block for local pain relief (very useful even though the patient is under general anesthesia), make an incision over the gums, flap the tissue back, apply the high speed drill to remove the adjacent bone, tease out the tooth with an elevator, finish the “pulling” with an extractor, smooth out any leftover bony spicules to eliminate bacteria-hiding crevices, take another X-ray to make sure the whole tooth is out, and then...sew up the gap. 

 

It’s easy. Not really, but by now it’s old hat for vets like me. Though every tooth is different and some prove a b---- to extract, the process is almost always the same. The tough part is dealing with the vagaries of the canine and feline anatomy: working with funky tooth fractures and other interesting pathology, getting all the way back in a mouth with a tiny opening, sewing up teensy holes with almost no tissue to work with, running up against vessels that aren’t typically so large or superficial... It all makes for an interesting time, but it’s 99% uneventful, nonetheless.

 

Too bad today’s patient didn’t turn out that way. While the waiting room was filling up with “emergencies” (some of whom had been months in the making), I suddenly realized––after finishing up on the four left-sided teeth, turning her over and starting on her right side––that my patient’s right eye had suddenly become swollen. I mean really swollen. Next thing I know and my patient’s eye is literally out of its socket. 

 

It all happened so fast I almost couldn’t believe it was happening. To my tech: “Tell me I’m not crazy and you see the same thing I do.” And just to make sure: “She wasn’t like this when she came in, right?” 

 

Most definitely this was worsening by the second. Which is when I applied a cold compress and pressure after adding some lubricant to the cornea. Then a review: Calmly now, let’s recap this dog’s physical findings, labwork and recent events. 1) Normal bloodwork, urinalysis and physical exam (except for periodontal disease, of course), 2) evidence of abscessed tooth roots nearby (for teeth which I hadn’t yet extracted), and 3) I’d just given a local nerve block seconds before. 

 

If I were a betting woman, I was thinking––as I tried to think rationally, against the clock––I’d stake a good bit on this being the nerve block’s doing. Though I can’t for the life of me figure out how, seeing as it’s never happened to me before, seeing as I’ve never read about this as a possible complication, seeing as I couldn’t imagine how a 1/2 cc dose of bupivicaine might lead to an eyeball on the loose... I just. couldn’t. figure. it. out. Not on the fly in the middle of an early-ish morning stress-fest, anyway.

 

Good thing I managed to get the eyeball back in, sew it in place and keep it moist and happy. I abandoned all efforts to extract the abscessed teeth on that side, of course (thinking that any extra swelling would not be a good thing), and that’s when I did what I do best: read up on what might’ve gone wrong and call around to my colleagues for insights. 

 

In the end my book smarts won out and it turns out I’d more than likely lacerated the palatal artery in my attempt to alleviate pain. The needle I’d used for my nerve block probably did the deed, slicing through a big bleeder in a place I’d not imagined it would be (sometimes blood vessels do this). Though I’d aspirated before injecting the nerve block, it took me a teensy bit of “fishing” before I’d entered the safe spot in the skull through which I inject the local anesthetic. That did it, I figure. Nothing less than a lucky stick would do with a big artery in the way.And mine was decidedly NOT a lucky one. 

 

So was it my fault? Hell no (even Bosch would agree). But it WAS my doing. Which is why I comped all the owner’s costs related to the eye care––including the visit to the ophthalmologist tomorrow, just to be sure everything checks out 100%. 

 

So you know, not everyone agrees that’s how things should be done. If it’s an “accepted complication” (and vessel laceration IS an accepted complication when it comes to pain-relieving nerve blocks) then the owner should pay for any necessary work after the fact. After all, if all doctors were responsible for all costs associated with all complications there would be no OB/Gyn’s, no anesthesiologists and no neurosurgeons since complications are common for these fields. 

 

But then...where do you draw the line? Was there human error in my work or was it just bad luck and/or atypical vasculature? However you slice it, I did a good job. I know that. But it doesn’t keep me from feeling guilty...or entering this post as late in the day as any I’ve ever submitted. :-(

 

PS: My day...by Dr. Patty Khuly ;-)

 

 

PPS: That's me in the lower left hand corner.

 

 

Image: hz536n/George Thomas / via Flickr

 

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COMMENTS (10)
1
by Anonymous on 01/03/2010 03:00pm

Barbara:


>>What a thing to say>>


I suggest you re-read what I wrote, MUCH more carefully this time.


>>you are dependent on the client's willingness to do the best for their pet, but have zero accountability and claims when things go wrong!>>


From Dr. Khuly's description of the events, the patient suffered an uncommon but known complication of local anesthesia. It wasn't a "mistake" (your word) and sometimes things "go wrong" that are not under the veterinarian's control - and thus are not the veterinarian's fault.  Sometimes poor outcomes cannot be predicted or prevented; atypical anatomy is just one of many variables even the best veterinarian cannot anticipate. Dr. Khuly's actions may be morally appropriate, but she was not obligated legally to compensate the client in any way for a known complication, as long as the client had given informed consent for the procedure.  Actually, Dr. Khuly herself says this was an accepted complication and was not her fault.  I agree with her.


This is not the same situation as if, for example, Dr. Khuly had miscalculated a drug dosage (a true, hopefully preventable, mistake) or was performing dentistry while drunk (malpractice).


What would I have done?  Read my previous post again.  I'd add the proviso that if this had been a client who had unreasonable expectations despite my efforts to obtain informed consent, I'd have declined to provide any services at all and referred the client elsewhere for care.  In my experience, a small percentage of the public is not reasonable.


 


3 Fab Felines:


>>didn't wish to see the veterinary profession go the way of the human medical establishment in terms of refusal to make admissions of error or waive fees in cases where the outcome is adverse. That's my take, anyway.>>


You are correct.

2
by 3 Fabuous Felines on 12/31/2009 11:56pm

Barbara- I believe anonymous was saying that s/he agreed with Dr. K's actions, and didn't wish to see the veterinary profession go the way of the human medical establishment in terms of refusal to make admissions of error or waive fees in cases where the outcome is adverse. That's my take, anyway.


From where I stand, I don't expect perfection from doctors of the human or animal persuasion. Just honesty and ethical behavior. We're all human, we all make mistakes. Not to mention, there's a certain amount of risk inherent in any procedure. It sucks being on the receiving end of a statistically improbable adverse event, but that doesn't necessarily mean that anyone did anything wrong. You can do everything by the book, but sooner or later, you're going to meet that patient who didn't get around to reading the manual.


One of our cats suffered an unforeseen and potentially life-threatening complication following the administration of a particular medication last year. Its use was called for, and quite possibly saved his life. The underlying condition it aggravated? Totally asymptomatic. There was no way any doctor, however skilled, could have been expected to know that it was there. I was genuinely surprised when one of the staff members seemed to be a little nervous about how I was going to respond when I brought him back post-ER. It had never occurred to me to point fingers, and made me wonder how often those in the profession get lambasted undeservedly by grieving clients looking for somewhere to place the blame*.


(* I know this is a sensitive issue for some. I'm not saying that there aren't instances where the veterinarian is and ought to be held accountable for an adverse outcome. I'm talking about genuine no-fault situations here.)


My thoughts? As a client, I wouldn't have expected a freebie in this case. (Though I certainly would have appreciated* the kind gesture.) I don't view it as a case of doctor error, I think it's more an unfortunate instance of "s...tuff happens". I'm glad to hear that the patient pulled through, and hope all goes well with the eye.


*I do NOT, however, appreciate reading this on the eve of impending dental work, haha. (And I thought I was over that pesky dental phobia thing...)


 

3
by Barbara A. Albright/NH on 12/30/2009 05:42pm

EAB: I am with you! Yes, Dr. K did right and will in fact be rewarded with her forthright and honest behavior. I know I would reward it and become a forever client.


Most folk, do NOT expect perfection and every bit of knowledge in a veterinarian as they do with human DOCTOR specialists. Come on, Joe Q. Public is reasonable and not entirely stupid!


Anonymous: Yahoo, and I don't mean as in the websites or search engines, either. What a thing to say, when you know darn well, you are dependent on the client's willingness to do the best for their pet, but have zero accountability and claims when things go wrong!


Dr. K did the RIGHT thing, anonymous---what would YOU have done?

4
by Anonymous on 12/29/2009 06:12pm

>>After all, if all doctors were responsible for all costs associated with all complications there would be no OB/Gyn’s, no anesthesiologists and no neurosurgeons since complications are common for these fields.>>


Actually, it is not true that complications are more common in these fields than in other specialties.


The problem is that complications that occur in the course of neurosurgery and anesthesiology are devastating.  As for OB/Gyns, the awards tend to be large regardless of fault because parents of damaged babies have few alternatives for obtaining funds to care for these children than to sue anyone with coverage.


The fact is that veterinarians (IN GENERAL) are far more likely to admit fault and "split the difference" than are physicians.  It's a cultural difference, and it's an area in which I don't think we as veterinarians should emulate physicians.  My fault - I want to sleep at night, and that means doing my best to make it right... even if I'm not sure I did anything wrong.


Which I don't think you did.  Atypical vasculature is common.  I lost an animal to a traumatic laceration of an atypical branch of the palatine artery just recently.  Very sad, but he'd injured himself at home and bled out by the time he arrived.  It took a careful examination to figure out what he'd lacerated.

5
by EAB on 12/29/2009 09:27am

As a businessman, I would say that you did right by the customer; for customer retention.  Yeah, you had to comp a bit of cash, but if this person keeps coming to you for vet service for years to come and recommends you to all of their friends, that money will be more than made up.  If you would have told that person they had to pay for it, you would have saved money...NOW...but they most probably wouldn't have come back AND they would have told all of their friends what a POS you are as a vet, justified or not.  I comp an awful lot on my job, but EVERYONE knows that's the way I roll, which is how I grow my business and retain what I have.


The best marketing and advertising method to date, even with all the forms of media including internet, is word of mouth.  With that in mind, just call it an investment in marketing.  Oh, and don't be shy about telling the customer that you would appreciate them telling their friends that you took care of them.  Most customers say "I really appreciate it" and I always follow up by saying "Well, tell your friends, I need the money" with a chuckle...but point is made.

6
by Carol on 12/29/2009 08:59am

What an awful way to start your day.  You managed the situation well both medically and professionally.  Sometimes it's not a question of "fault" but taking responsibility and providing a viable solution.  Glad it turned out well for everyone concerned.

7
by Erich Riesenberg on 12/29/2009 08:51am

That is so sad.  Amazing that it apparently can be fixed.


I have three dogs, from two years to seven years.  All seem to have very clean teeth, never have had any dental care.  I think it might be the chewing bones which help keep them clean, but opinions vary.


Hope you feel okay.

8
by Meghan RAHT on 12/29/2009 12:37am

Yuck, I hate dentistries that go like that.  You have my sympathies.

9
by JCB on 12/28/2009 10:45pm

Sorry to hear you had such a crummy day! We all have days like that. I received a fax from our emergency center this AM about a min pin puppy who went in for a presumable UTI and the cysto attempt lacerated the aorta and caused severe hemorrhage. They transfused her immediately and she survived but yikes.


I made a video about the safety precautions we take during the anesthesia for dental procedures and thought your readers might enjoy:


http://www.youtube.com/watch?v=N2Y9WUenZ1Q


 

10
by BarbaraA./NH on 12/28/2009 09:16pm

Oh boy, I feel for you. It was a mistake, an accident. You did right to explain it to the owner, your best for immediate repair, and I think you did right to offer paying the tab for the eye doc.


Bummer is, the rotten teeth on the other side still there. And hopefully after a time of recuperation, the owner will have those attended to.


I bet that just blew away the entire day, I empathize with you here!

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About fully vetted

Patty Khuly, VMD, MBA

Photo of Dr Khuly

Dr. Khuly is a former petMD blogger and small animal veterinarian in Miami, Florida, where she practices medicine at Sunset Animal Clinic and serves on the board of the South Florida Veterinary Medical Association. She is a graduate of Wellesley College, the University of Pennsylvania School of Veterinary Medicine, and The Wharton School of Business.

As a significant sideline, she writes...a lot. She authors pet health columns for USA Today, The Miami Herald and Vetstreet. She also writes a popular monthly column for Veterinary Practice News and serves as regular contributor to Veterinary Economics, The Bark, and the Veterinary News Network.

Dr. Khuly lives in South Miami with her brood of hens, goats, dogs, cats...and humans.

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